In our ongoing Casino Careers segment we will present some of the career opportunities provided by casinos and the gaming industry. In this week`s segment we will talk about croupiers – what skills do you need to become a croupier, what training do you have to undergo, and what are some of best and worst aspects of this job.
What do they do?
In essence, croupiers (also referred to as dealers) are casino employees responsible for overseeing gambling activities, namely, they make sure that games are properly and legally conducted. Also, they are responsible for handling wagers and distributing payments.
As a croupier, you really need to know your numbers, that is, you have to be able to make on the spot mental calculations of any payouts to winners. Apart from being proficient at math, knowledge of several languages is always a strong plus. Previous experience in the hospitality industry and tourism is also something that employers like to see on an applicant`s resume.
Unfortunately, it`s not all about being good with numbers. Croupiers also need to have normal color vision, which is an absolute must in this field.
As croupiers work closely with people, they need to be good at communicating and interacting with people in any given situation. Alertness and a good eye for reading people are somewhat indispensable skills.
Finally, one cannot work as a croupier unless they have a clean criminal record.
In most countries croupiers will need to complete a paid on-the-job training program. The length of the training varies from country to country, but is usually around 6-8 weeks long. During the training period croupiers will learn the rules of the most important games (such as roulette, blackjack and poker), will be instructed on casino legislation and customer service. Upon the successful completion of the training program, croupiers are given a license from the organization that regulates gambling in a given country (for example in the UK this license is issued by the Gambling Commission).
Handling people`s money, even if somewhat indirectly, does not really make for a stress-free working environment. As a croupier one meets all kinds of people with all kinds of behavior (from cheaters to aggressive players), so this is where good communication skills, a conciliating nature and a keen eye for reading people comes in handy.
Smoke exposure is also something that croupiers often complain about in casinos where smoking is allowed.
Working hours may also vary and croupiers may have to take shifts and work during holidays as well.
A croupier`s salary will depend on where they are working and what is their level of experience. Some casinos – especially American ones — will allow tipping. Casinos in the UK and Australia, however, will not allow tipping and the reason behind this interdiction is that a croupier should not be interested in the outcome of a game.
Although being a croupier is no walk in the park, there are many advantages to it as well. For starters, croupiers don`t need any formal academic qualifications, even though some universities do offer some degrees in this field.
After only 2 years of work experience croupiers can apply for a job in prestigious casinos or work on cruise liners, which will allow them to travel and see the world.
Skilled croupiers can advance in their careers and become gaming inspectors, pit bosses and later managers.